FAQ

Most Frequently Asked Questions

Q: Are your products defective or have flaws?

A: Our products are brand new and flawless. We ensure that every item you receive is carefully selected and meticulously packaged before being shipped to you.

Q: Do your products come with any warranty or guarantee?

A: Our company guarantees 100% satisfaction. If there are any issues with your product upon receiving it, you can contact our customer service for a return or exchange.

Q: What countries do you deliver to?

A: We deliver to the following countries:

Argentina	Australia	Austria	Belgium
Brazil	Bulgaria	Canada	Chile
Costa Rica	Croatia	Cyprus	Czech Republic
Denmark	Finland	France	Germany
Greece	Hungary	Ireland	Italy
Japan	Latvia	Lithuania	Mexico
Netherlands	New Zealand	Norway	Poland
Portugal	Puerto Rico	Romania	Russian Federation
Saudi Arabia	Serbia	Singapore	Slovak Republic
Slovenia	South Africa	South Korea	Spain
Sweden	Switzerland	Ukraine	United Arab Emirates
United Kingdom	United States

Q: What kinds of payment are accepted?

A: At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.

Q: Is it used?

A: We will definitely sell brand new products, there are no secondhand or used products in here, you can trust on that.

Q: Why they are so inexpensive compared to the official price?

A: This is a very good question. The product comes directly from the original factory, and there is no intermediate sales link cost. This is why it is so inexpensive. We sell it to you at the ex-factory price.

Q: Do I have to pay for custom tax?

A: We cover all the custom tax worldwide, you don’t need to pay any taxes.

Q: What shipping method do we offer?

A: Standard Shipping and UPS / DHL Express are the most common shipping methods

For your benefit, the shipping way is determined by your shipping address and specific situation.

Q: What if I’m not available when my package arrives?

A: It shall be highly appreciated if you can be at your shipping address for a signature. But don’t worry if you can not. Go to the local express shipping company or post office with your tracking NO to pick up the parcel as soon as possible when you are back home.

Q: How to order?

A: Ordering is easy and simple. Just follow the steps mentioned, and here are some instructions.

Please login or register. View the products and add the one you want to buy to the shopping cart. Don’t forget to choose the size or color before you add.
Click the shopping cart and confirm what you selected and update the quantity. If there are no problems, click “Continue to Checkout” to continue.
Complete buyer information, shipping, and payment option. Click “Continue Checkout” to make the payment.

Once your payment has been processed, we will send an email confirming your order information. The order processing will begin when the due payment is received. The tracking number and tracking links will be sent to your registered email address once your order is shipped out.

Note: Some Email Service Provider (ESP) may regard this confirmation email as spam, so please make sure to check your junk folder if you did not receive it in the inbox.

FAQ